Could you make time for a 30 minute conversation that can make a huge difference to someone’s life?
The Befriending Partnership are continuing to help tackle isolation through their telephone befriending service. Set up part of the amazing response from community organisations in Kirklees during the coronavirus lockdown, this vital service is supporting older people and vulnerable adults.
The partnership is led by the Yorkshire Children’s Centre and Age UK Calderdale and Kirklees. They are still receiving daily referrals for people who are at home and feeling lonely. This is a key time when we’re once again more isolated from each other and when we’re heading towards the colder winter months. They really need more volunteers.
Could you give up a small amount of your time to have a conversation with someone in need?
Full training (via Zoom) and support will be provided to help more people take up this important role. Not sure how to use Zoom? Support will be provided to help you.
The West Yorkshire and Harrogate Health and Care Partnership Grief and Loss Support Service is for anyone suffering any form of grief and loss, or those worried about losing someone, whether this relates to a family member, friend or member of their community.
Practical and emotional support and advice is available from 8am to 8pm, 7 days a week via a freephone number 0808 1963833, or online chat facility. The team can offer support and help connect you with organisations local to you, who can offer additional help where needed.
The Befriending Partnership are helping to tackle isolation through a telephone service set up to support older people and vulnerable adults, as part of the community response during the coronavirus lockdown.
Volunteers who give their time to the Befriending Partnership are matched with citizens who are known to the organisations as needing contact, to make sure they are okay in their homes and to help reduce feelings of isolation.
The telephone befriending service is led by Community Connections at the Yorkshire Children’s Centre and Age UK Calderdale & Kirklees.
We spoke to Christine Rhodes, Service Manager for Community Connections, about how people have been making connections and helping each other during lockdown.
“In the last few weeks we have seen our volunteer numbers grow to 90, and we have made 56 matches to those who need befriending phone calls. Our volunteers spend between 2 to 4 hours a week on calls with vulnerable or isolated people. We try and match people with similar interests and in the same local areas, with the hope they will carry on befriending afterwards, hopefully face to face.
“Of the 90 volunteers we have at the moment, around 35 have been forwarded from Kirklees Council’s call for volunteers and from staff that have been furloughed from elsewhere. The other volunteers have come in from all areas and walks of life.
“Referrals for the service come in from the Covid-19 Community Response team, from the community anchor organisations network and also now from the mutual aid groups who are doing brilliant work all over Kirklees.”
The volunteers not only phone people to have a friendly chat, but also receive training from the Befriending Partnership to help identify if someone needs other kinds of support. You can read Mark’s story on the Volunteering Kirklees blog to find out more about the experience for volunteers.
Christine told us that, until recently, one person was getting their shopping delivered. The volunteer identified that this had stopped and was able to feedback this information via a new app the Befriending Service are using. This resulted in a referral being made, making sure that the person received the essential supplies they needed.
The service continues to grow and more people are being welcomed to volunteer. We know there are many compassionate people in Kirklees who are keen to offer friendly phone calls to others. We’ve asked the people who have volunteered to offer this kind of support via our Covid-19 Community Response whether we can share their details with the Befriending Partnership.
We’re delighted to say that this has already resulted in a surge of new volunteers. Training is provided for all volunteers and enhanced ID checks are carried out routinely to make sure we are keeping vulnerable people safe.
“The Befriending Service is very important and is still growing. We know this is true of other support services too. We’re very supportive of the Mutual Aid Group network and the amazing work they’re doing too. It’s all about making sure vulnerable people don’t fall through the gaps and we’re doing all we can.
“I hope the volunteers signed up to the Befriending Service now, will continue to volunteer when we come out of the other side. And I hope those volunteering elsewhere in their communities continue as well.”
If you are interested in being a Telephone Befriender with full training and support please email: enquiries@ageukck.org.uk or call the team on 01422 252 040 for more information.
If you, or someone you know, would like telephone befriending support please let us know via our Covid-19 Community Response online form, or call our Freephone helpline: 0800 4561114.
Find out more about the Befriending Partnership
There are five organisations involved in the wider Befriending Partnership in Kirklees. During the Covid-19 Community Response, the specific telephone befriending service has been set up by the Yorkshire Children’s Centre and Age UK Calderdale & Kirklees. They are also working closely with the Royal Voluntary Service and some of the volunteers have been matched with people on their waiting lists too.
Confidential telephone support for Covid-19 volunteersin Kirklees
Had a tough day? Feeling overwhelmed? Finding the tasks daunting? Volunteering during this time can be stressful. If you need someone to talk to, you are not alone, we are here for you.
“Open Ears” is a confidential telephone support service for all Covid-19 volunteers in Kirklees, provided by Third Sector Leaders.
What we can do
We offer emotional support over the phone.
We listen and provide help on how you can look after your wellbeing.
We signpost you to additional services and support where required.
What we can’t do
We can’t offer medical or financial advice.
We are not a professional counselling service.
We are not an ongoing befriending service.
We are not volunteer coordinators or a complaints service.
How to get in touch
To get in touch with us, please send a simple Hello to openears@tslkirklees.org.uk
We will respond to you immediately with a short form to fill in, and will connect you with one of the Open Ears team as soon as possible. (Please check your junk mail folder if you don’t receive it).
