As you are supporting friends, neighbours and communities throughout the community response to Covid-19 we know that many of you will come across people and families in need of financial support.
There are many support services and organisations across Kirklees who can respond to this need, such as the Local Welfare Provision team, local hardship funds or Third Sector Leaders Kirklees.
If you are supporting someone (or know someone) who is in financial difficulty as a result of Covid-19, we recommend that you inform your local Anchor Organisation about this and ask for help.
Your Anchor Organisation should be aware of local hardship funds and how to access them. If a specific circumstance is particularly difficult, they will also be well placed to ask for help or find support where necessary.
You could also consider making a referral through the Covid-19 Community Response helpline. This should help to identify any additional support needs.
There is also financial support available through Third Sector Leaders Kirklees. You can find out more about this by emailing bridget.hughes@tslkirklees.org.uk or speak to your Anchor Organisation.
Could you make time for a 30 minute conversation that can make a huge difference to someone’s life?
The Befriending Partnership are continuing to help tackle isolation through their telephone befriending service. Set up part of the amazing response from community organisations in Kirklees during the coronavirus lockdown, this vital service is supporting older people and vulnerable adults.
The partnership is led by the Yorkshire Children’s Centre and Age UK Calderdale and Kirklees. They are still receiving daily referrals for people who are at home and feeling lonely. This is a key time when we’re once again more isolated from each other and when we’re heading towards the colder winter months. They really need more volunteers.
Could you give up a small amount of your time to have a conversation with someone in need?
Full training (via Zoom) and support will be provided to help more people take up this important role. Not sure how to use Zoom? Support will be provided to help you.
The story of Shelley village’s community response is about kindness, new connections and how Covid-19 has perhaps made us look at our local places in different ways. It’s a story that may be familiar to those who have been directly involved with their own mutual aid group.
Many people in our local places have benefitted from the actions of dedicated mutual aid group volunteers, who have helped to deliver essential supplies such as food shopping and prescriptions. When a potential lockdown began to look likely, it prompted some active residents of Shelley village to come together and form their own mutual aid group. We spoke to Ann Priestman from Shelley Community Association about how everything unfolded…
“There was a core group of people from the village including the vicar, pub landlord, Brownie leader, leader of the mother and baby group and a resident who is a community first responder with the paramedics, along with several other active residents.
“Within just a couple of hours we had assigned roles. Two volunteers to coordinate and lead the response. Someone responsible for social media and the website. We knew it was important to communicate the offer of support to all residents, not just those online, so we developed a leaflet that could be delivered to every household.
“A group of eight volunteers were able to get out and deliver the leaflets and it couldn’t have come at a better time. Lockdown had just been announced and people were already feeling scared and concerned about how they would get food and prescriptions. The leaflet gave them reassurance that there was help in the local community.”
This was just the beginning of the community response from Shelley village. The landlord from the village pub set up a small farmers market so residents had access to fresh fruit and vegetables along with other produce. He also did deliveries to those who were shielding. The Brownies made happy postcards and painted rocks which they put around the village.
A call out for more help generated a whole team of extra volunteers. Over the next few weeks these volunteers delivered nearly 150 prescriptions and made almost 50 shopping deliveries. Ann explained that was not all, and the figures don’t necessarily reflect the reality.
“Once a volunteer had been matched to support a resident, future deliveries were often worked out between them. Volunteers also started to help residents with other things such as mowing lawns or tidying gardens. One couple even took a resident to all of her hospital appointments.”
“The Denby Dale Centre were great, particularly when residents could only pay for shopping using cash. The centre had a system in place which meant transactions could be done transparently for residents and the volunteers helping them.”
We asked what impact lockdown has had on Shelley village overall. Is there a sense that community links have strengthened? Ann explained her thoughts to us:
“People have been saying on Facebook and in conversation this is a great place to live and people are really thankful that they are getting help in their village. There is a sense that people are looking out for each other and their neighbours. People are talking to each other who they wouldn’t normally. They have connected and bonded.”
In October 2019 Ann was one of a group of volunteers leading the Ask Shelley conversations, which asked what life is like in Shelley village. Supported by the Democracy Service at Kirklees Council, Ask Shelley is one of a growing number of ongoing How Good Is Our Place activities in our local places. This programme of work recognises that citizens want to have more dialogue about what matters in our local places, and more of a voice in what happens here.
Ann told us that she thinks recent events will have changed how some people think about Shelley:
“During the Ask Shelley activities, some of the findings were a little negative about the village not having many facilities and some residents feeling that other surrounding villages had more to offer. I believe if the Ask Shelley engagement was carried out today it would be a lot more positive, as people have rediscovered their pride for the village.”
Volunteers in Shelley have been working on an action plan for the village, based on their conversations, which will be shared online soon.
The Befriending Partnership are helping to tackle isolation through a telephone service set up to support older people and vulnerable adults, as part of the community response during the coronavirus lockdown.
Volunteers who give their time to the Befriending Partnership are matched with citizens who are known to the organisations as needing contact, to make sure they are okay in their homes and to help reduce feelings of isolation.
The telephone befriending service is led by Community Connections at the Yorkshire Children’s Centre and Age UK Calderdale & Kirklees.
We spoke to Christine Rhodes, Service Manager for Community Connections, about how people have been making connections and helping each other during lockdown.
“In the last few weeks we have seen our volunteer numbers grow to 90, and we have made 56 matches to those who need befriending phone calls. Our volunteers spend between 2 to 4 hours a week on calls with vulnerable or isolated people. We try and match people with similar interests and in the same local areas, with the hope they will carry on befriending afterwards, hopefully face to face.
“Of the 90 volunteers we have at the moment, around 35 have been forwarded from Kirklees Council’s call for volunteers and from staff that have been furloughed from elsewhere. The other volunteers have come in from all areas and walks of life.
“Referrals for the service come in from the Covid-19 Community Response team, from the community anchor organisations network and also now from the mutual aid groups who are doing brilliant work all over Kirklees.”
The volunteers not only phone people to have a friendly chat, but also receive training from the Befriending Partnership to help identify if someone needs other kinds of support. You can read Mark’s story on the Volunteering Kirklees blog to find out more about the experience for volunteers.
Christine told us that, until recently, one person was getting their shopping delivered. The volunteer identified that this had stopped and was able to feedback this information via a new app the Befriending Service are using. This resulted in a referral being made, making sure that the person received the essential supplies they needed.
The service continues to grow and more people are being welcomed to volunteer. We know there are many compassionate people in Kirklees who are keen to offer friendly phone calls to others. We’ve asked the people who have volunteered to offer this kind of support via our Covid-19 Community Response whether we can share their details with the Befriending Partnership.
We’re delighted to say that this has already resulted in a surge of new volunteers. Training is provided for all volunteers and enhanced ID checks are carried out routinely to make sure we are keeping vulnerable people safe.
“The Befriending Service is very important and is still growing. We know this is true of other support services too. We’re very supportive of the Mutual Aid Group network and the amazing work they’re doing too. It’s all about making sure vulnerable people don’t fall through the gaps and we’re doing all we can.
“I hope the volunteers signed up to the Befriending Service now, will continue to volunteer when we come out of the other side. And I hope those volunteering elsewhere in their communities continue as well.”
If you are interested in being a Telephone Befriender with full training and support please email: enquiries@ageukck.org.uk or call the team on 01422 252 040 for more information.
If you, or someone you know, would like telephone befriending support please let us know via our Covid-19 Community Response online form, or call our Freephone helpline: 0800 4561114.
Find out more about the Befriending Partnership
There are five organisations involved in the wider Befriending Partnership in Kirklees. During the Covid-19 Community Response, the specific telephone befriending service has been set up by the Yorkshire Children’s Centre and Age UK Calderdale & Kirklees. They are also working closely with the Royal Voluntary Service and some of the volunteers have been matched with people on their waiting lists too.
