Could you make time for a 30 minute conversation that can make a huge difference to someone’s life?
The Befriending Partnership are continuing to help tackle isolation through their telephone befriending service. Set up part of the amazing response from community organisations in Kirklees during the coronavirus lockdown, this vital service is supporting older people and vulnerable adults.
The partnership is led by the Yorkshire Children’s Centre and Age UK Calderdale and Kirklees. They are still receiving daily referrals for people who are at home and feeling lonely. This is a key time when we’re once again more isolated from each other and when we’re heading towards the colder winter months. They really need more volunteers.
Could you give up a small amount of your time to have a conversation with someone in need?
Full training (via Zoom) and support will be provided to help more people take up this important role. Not sure how to use Zoom? Support will be provided to help you.
Mutual aid groups in the Colne Valley have added something a little extra to their food deliveries after local organisations got together to create a recipe book. As well as being value for money, the recipes in the book are easy to make and are nutritionally balanced.
Third Sector Leaders Kirklees supported the groups with funding from One Community and One 17 Charitable Trust have produced the book. The recipe books will now be given out with food packs in the Colne Valley.
Liz Quinn, a director of Pride in Linthwaite, has put together the recipes. She says in the book:
“I’m an NHS dietician in my day job and I felt that this was something that I could help with. I tried to keep the recipes nutritionally balanced and easy to prepare, inexpensive and accessible for everyone. Tinned, dried and frozen foods can be a fantastic source of nutrients. We hope you enjoy the recipes.”
Among the 18 recipes are the likes of Sausage and Bean Stew, Pea and Pesto Soup, Tuna Pasta Bake and Tinned Meat Hash. If you fancy a dessert there is Banana Flapjack.
Just as different ingredients come together to make a healthy meal, it is the many different groups within a community working together who can make useful projects like this happen.
Co-operative Care Colne Valley are the community anchor organisation who are working with community groups and citizens to respond to needs and priorities across the Colne Valley. Along with mutual aid and community groups, they have been at the heart of support for the community during the Covid-19 crisis, providing food supplies, supporting isolated people and developing community activities in Linthwaite, Slaithwaite, Marsden and Golcar.
Community anchor organisations such as Co-operative Care Colne Valley play a significant role in bringing local groups together to help make healthier and happier communities.
In spring 2020, Kirklees Council more than doubled the funding that ward councillors have available to support local projects in their area. Through this extra £30,000 of funding per ward, councillors are able to support the groups, projects and volunteers who are such a vital part of the community response to Covid-19. We’re sharing some stories from different wards, so you can see how councillors are using these funds in our local places.
Pride in Linthwaite were able to quickly transform into a mutual aid group, providing support to vulnerable people in Linthwaite and Cowlersley, when the lockdown was announced. The group (who had formed two and a half years earlier) quickly adapted from their usual activities of litter picking, community fundraising and events.
Setting up and running something new isn’t easy. All the practicalities are challenges. It can also be a challenge convincing people of your group’s value to the local area. Pride in Linthwaite had seen a mixed response to their usual activities. Some people volunteered hands-on support with things like litter picks, some were supportive from a distance and attended events, but others were not sure why the group was needed. Experiences over the past few months have helped more people to see the value of Pride in Linthwaite.
We spoke to Liz Quinn, NHS nurse and one of the directors of Pride in Linthwaite. Liz told us about some of the group’s work, how people have worked together during lockdown and the new-found trust that has changed how some local people see the group.
“Pretty much the first thing we did was get a leaflet together with a helpline number and did a mass leaflet drop to households. We wanted to make sure people knew who to contact if they were in need. We also had people contacting us to volunteer as things quickly escalated.
“Volunteers were delivering food and collecting prescriptions, they were dog walking and supporting a befriending service.
“Small acts of kindness can be simply heart-warming. One lady who was self-isolating was panicking about being able to post birthday cards to her nieces. We arranged for her to leave them on her doorstep, collected and posted them. She had been so anxious about not being able to post them, and was so grateful that someone was there to help her do this.”
“We’ve recorded in total over 220 ‘volunteering acts’ but this is likely to be more, through things such as the befriending service. Once someone had made contact, they would then make their own arrangements for continuing that connection.”
Whilst it takes a lot of energy and commitment to create new ways of supporting people, sometimes a little bit of funding is needed too. The local Colne Valley ward councillors were on hand to support the group:
“Two of our local councillors, Cllr Rob Walker and Cllr Donna Bellamy, were able to provide some funding from their own budgets that they’d been given to support groups who are part of the community response to the coronavirus. This meant we could start making up food parcels for those people who were self-isolating. It was nice that they worked together for the good of the community and put any party politics to one side.
“We were so lucky to have the ward councillors on board and all those volunteers, but we also had support from Morrisons supermarket in Meltham, who were fantastic by donating food. Also the manager and staff of the local Premier shop were able to just help us get what we needed for a person in need, particularly if it was an emergency. They were just brilliant.”
Relationships and partnerships have been a key part of Pride in Linthwaite’s ability to respond so well to the needs of the community. Liz explained how relationships have developed over the last few months:
“Whilst we are looking to wrap-up the mutual aid group side of things, it has enabled us to gain the trust of more people locally and strengthen our partnerships.
“All the volunteers want to remain part of the WhatsApp group we have, so if there is any ever need to mobilise again, they will be there. The socially distanced litter pick we’re organising has already got more people signed up to help than we’ve had before. There is a good feeling about the group and I think a change in perception about Pride in Linthwaite.
“We were all thrown in at the deep end. I think the council support has been really good, especially when we started. Even though it was chaotic for everyone they provided information and guidance. It was a shared journey. Links with councillors and local businesses have been excellent.
“Feedback from the people we’re all helping – moving them from state of panic to relief – has been something every one of us has had a role in.”
Many people have contributed to the amazing community response to Covid-19 in our local places. Mutual aid groups, voluntary and community organisations, ward councillors, Kirklees Council officers, volunteers and partners have been working alongside each other to keep people safe. We are all part of the co-ordinated Community Response in Kirklees – and we all have a stake in our local places.
Our response has been supported through place-based Community Response Hubs, with people working together in new ways. We really value the relationships that have been so vital for this work. We want to grow and strengthen those relationships as part of our recovery and for the future. We are still in the very early stages of beginning to work with and alongside citizens in a meaningful way in our local places. Your insights can help us go much further.
On behalf of our Place Based Working Board (which includes council, voluntary sector and health colleagues), I’d like to ask for your support in helping us to think about what has gone well and not so well with the hubs.
How to take part
If you’ve been part of the co-ordinated Community Response in our local places, please take part in the Community Response Hubs Evaluation by 21st August 2020 to share your personal experiences:
Thank you for helping us learn how we can work together well in our local places in the future – and thank you for everything you’re doing to help keep people safe.
In spring 2020, Kirklees Council more than doubled the funding that ward councillors have available to support local projects in their area. Through this extra £30,000 of funding per ward, councillors are able to support the groups, projects and volunteers who are such a vital part of the community response to Covid-19. We’re sharing some stories from different wards, so you can see how councillors are using these funds in our local places.
The relationships councillors have with people in their communities, and their local knowledge, continues to be an important part of helping citizens in our local places respond to Covid-19.
Like many local groups and organisations, volunteers from St. Andrew’s Methodist Church in Liversedge realised that if they were going to set up a project to help their community, they were going to have to act fast to get it off the ground before lockdown happened. Their aim was to be ready to provide food boxes to vulnerable people across parts of North Kirklees.
Administered by Wesley Playhouse Ltd (as part of the Howden Clough Methodist Church in Birstall) the project quickly brought together representatives of other churches in North Kirklees, who together made a plan for the food box network.
Caroline Holt, one of the lead organisers, explained how the project came about and what they’ve achieved by working together with other partners. Funding from local councillors has been important in supporting their work.
“I was approached by a local ward councillor, Cllr Lisa Holmes. She has a really good knowledge of the communities and knew that through the network of churches something could happen. Churches covering the North Kirklees circuit quickly became part of the project.
“Getting funding to run a project under normal circumstances isn’t always easy. The bureaucracy involved can really hold things up. Cllr Holmes explained local ward councillors had been given extra funding so they could tackle issues more quickly. This allowed us to focus on getting the project up and running with minimal time wasted on form filling.
“We were keen to do things properly though, so made sure we consulted with parishioners on what they thought would be more useful to go in food boxes. From this we were able to work out the likely costs and let the councillors know how much funding we thought we’d need.
“We wrote a business plan to give ourselves some structure and an ability to demonstrate our approach. The councillors from Liversedge and Gomersal ward and Mirfield ward initially gave us £5,000 between them. They offered reassurance too though, that if the numbers of people requiring our help increased, they would support us with additional funding.
“The trust they showed in us to deliver a project like this was really important. We would have done something to support our communities anyway, but the time taken to do this would have been time lost when people really needed our help.”
As well as the benefit of having a good relationship with the councillors, Caroline also told us about the importance of managing the project properly and the support from other parts of the community.
“We knew it was important we reached the right people, so relied in part on referrals from the Covid-19 Community Response phone line set up by Kirklees Council. In this way, we knew the referrals we were getting were from people in need and were at a level of need we could definitely help with. We had so many people come forward to volunteer that we couldn’t even use all of them. This shows how brilliant the community response has been.
Mav Morse taking a request
“Some people gave up their time every day, such as Liz and Richard Sands, along with Mav Morse who manned the phone line. We’re also hugely grateful to Steve Dawson of Tesco and Wendy Clough of Morrisons supermarkets, whose local branches gave us donations of food, meaning the funding we did have could go a lot further. It probably doubled the length of the project.
“In all, throughout the lockdown, we’ve helped over 200 households and continue to help some. We’ll keep helping them until we know they’re no longer vulnerable, but will also encourage them to take back their independence as time goes by.
“The success of the project and the benefits to our communities shows why it’s good for groups to have a good relationship with your local councillors. The councillors took the initiative in approaching us, trusted that we could help and gave us the funding to deliver something much needed in our communities at the time.”
The story of Shelley village’s community response is about kindness, new connections and how Covid-19 has perhaps made us look at our local places in different ways. It’s a story that may be familiar to those who have been directly involved with their own mutual aid group.
Many people in our local places have benefitted from the actions of dedicated mutual aid group volunteers, who have helped to deliver essential supplies such as food shopping and prescriptions. When a potential lockdown began to look likely, it prompted some active residents of Shelley village to come together and form their own mutual aid group. We spoke to Ann Priestman from Shelley Community Association about how everything unfolded…
“There was a core group of people from the village including the vicar, pub landlord, Brownie leader, leader of the mother and baby group and a resident who is a community first responder with the paramedics, along with several other active residents.
“Within just a couple of hours we had assigned roles. Two volunteers to coordinate and lead the response. Someone responsible for social media and the website. We knew it was important to communicate the offer of support to all residents, not just those online, so we developed a leaflet that could be delivered to every household.
“A group of eight volunteers were able to get out and deliver the leaflets and it couldn’t have come at a better time. Lockdown had just been announced and people were already feeling scared and concerned about how they would get food and prescriptions. The leaflet gave them reassurance that there was help in the local community.”
This was just the beginning of the community response from Shelley village. The landlord from the village pub set up a small farmers market so residents had access to fresh fruit and vegetables along with other produce. He also did deliveries to those who were shielding. The Brownies made happy postcards and painted rocks which they put around the village.
A call out for more help generated a whole team of extra volunteers. Over the next few weeks these volunteers delivered nearly 150 prescriptions and made almost 50 shopping deliveries. Ann explained that was not all, and the figures don’t necessarily reflect the reality.
“Once a volunteer had been matched to support a resident, future deliveries were often worked out between them. Volunteers also started to help residents with other things such as mowing lawns or tidying gardens. One couple even took a resident to all of her hospital appointments.”
“The Denby Dale Centre were great, particularly when residents could only pay for shopping using cash. The centre had a system in place which meant transactions could be done transparently for residents and the volunteers helping them.”
We asked what impact lockdown has had on Shelley village overall. Is there a sense that community links have strengthened? Ann explained her thoughts to us:
“People have been saying on Facebook and in conversation this is a great place to live and people are really thankful that they are getting help in their village. There is a sense that people are looking out for each other and their neighbours. People are talking to each other who they wouldn’t normally. They have connected and bonded.”
In October 2019 Ann was one of a group of volunteers leading the Ask Shelley conversations, which asked what life is like in Shelley village. Supported by the Democracy Service at Kirklees Council, Ask Shelley is one of a growing number of ongoing How Good Is Our Place activities in our local places. This programme of work recognises that citizens want to have more dialogue about what matters in our local places, and more of a voice in what happens here.
Ann told us that she thinks recent events will have changed how some people think about Shelley:
“During the Ask Shelley activities, some of the findings were a little negative about the village not having many facilities and some residents feeling that other surrounding villages had more to offer. I believe if the Ask Shelley engagement was carried out today it would be a lot more positive, as people have rediscovered their pride for the village.”
Volunteers in Shelley have been working on an action plan for the village, based on their conversations, which will be shared online soon.
The creation of Golcar Covid-19 Mutual Aid Group was swift. In local places across Kirklees it seemed that mutual aid groups had almost sprung up overnight. But groups don’t magically appear. In Golcar village, as in other local places, it took a group of likeminded citizens to decide to come together as part of a community response to Covid-19.
Jane Smith, coordinator of the Golcar group, told us what sparked her into action, how a group of volunteers quickly emerged, what they have achieved together and how the amazing work goes on…
“With 90+ year old parents I was only too aware of the threat Covid-19 would be to the elderly and wondered how they would manage if, as seemed likely, they would have to go into lockdown and that their carers or family members may also be forced to self-isolate due to infection.
“After searching online and chatting to a few people it became obvious that no one was actually “there” to tell us what to do. It was a very confusing time. However it was very clear that if we wanted something to be done, we would have to do it ourselves.”
Jane describes the first week as being “a blur of working crazy long days”. At the end of that week though there was a group of 30 volunteers and a leaflet with a freephone number. After lockdown was announced, the volunteers delivered these leaflets to 3,600 households in just two days.
Whilst receiving requests for help generated by the leaflet drop, they were also inundated with people coming forward to volunteer their help.
The group assisted with shopping, postal runs, and actively sought out those people who are isolated to make sure they were getting the assistance they needed, even if that was just about having someone to talk to. The group have a ‘Chatterbox’ team who operate like a befriending service, to make sure people who are isolated don’t get lonely.
As well as deliveries and phone calls there was making, providing and working in partnership.
“Our fabulously industrious Makers have made 413 laundry bags, 76 sets of scrubs, courtesy of Clare Quartermain’s wonderful Scrub Hub, and 118 ear protectors. As a result we have been able to provide these to Calderdale & HRI Trust community midwives, Field Head Surgery, Crimson Manor, Knowle Court and New Street Surgery.
“We also work in conjunction with the wonderful Clem’s Garden nursery to provide flower posies every fortnight to our buddied residents – our ‘You are Not Forgotten’ flowers.
“We are working with Grow to School’s “Growing Together Kirklees” project and delivering grow your own supplies to Knowle Court and Carlton Specialist Services for their vegetable patch, which we hear some of the residents are really enjoying.
“We are taking book donations to start a Mobile Lockdown Library, to deliver books to those still behind the shield with underlying health conditions.
“We are working with Carlton Autistic Care Home to provide props for their themed event seaside day.”
Participants have contributed cards, chocolates and arts & crafts materials for residents and staff at Knowle Court and Crimson Manor. Other donations have included clothes, toys, books, food and toiletries for local families in need. The group have even formed a Collie Squad to help out with regular dog walking for those who can’t get out.
How everyone has worked together is a recurring message in Jane’s story. She explained that it is important to think of everyone’s contribution when it comes to community, neighbourliness and a sense of place.
“When I look back on what this village has achieved over the last two months, I am struck by how much talent, skill and goodwill is out there. In our village we have telecoms specialists, IT experts, professional machinists, florists, librarians, knitters, crocheters, sewers, card makers, artists, locksmiths, electricians, plumbers and even one couturier! Each in their own way have contributed to this support.
“I count myself lucky to live in such a lovely place, with such wonderful people.”
In spring 2020, Kirklees Council more than doubled the funding that ward councillors have available to support local projects in their area. Through this extra £30,000 of funding per ward, councillors are able to support the groups, projects and volunteers who are such a vital part of the community response to Covid-19. We’re sharing some stories from different wards, so you can see how councillors are using these funds in our local places.
In Dewsbury East, councillors have supported Chickenley Community Centre to provide food and other help for people in local places across the ward, including Chicklenley, Shaw Cross, Earlsheaton, Hanging Heaton and Dewsbury town centre.
Councillors knew that like a lot of other places in Kirklees, local communities would be affected by the coronavirus lockdown. They were asked by Chickenley Community Centre to support setting up a food bank, and have provided £5,000 of funding to the scheme. Among other things, the project is distributing food vouchers and food parcels across the ward.
In this short video we asked Paul Moore, Community Centre Development Worker, to tell us about their work. A small group of volunteers have made the project possible. Together with support from Kirklees Council, the One Community foundation and the Charities Aid Foundation, they are providing far more than food for local communities.
The Befriending Partnership are helping to tackle isolation through a telephone service set up to support older people and vulnerable adults, as part of the community response during the coronavirus lockdown.
Volunteers who give their time to the Befriending Partnership are matched with citizens who are known to the organisations as needing contact, to make sure they are okay in their homes and to help reduce feelings of isolation.
The telephone befriending service is led by Community Connections at the Yorkshire Children’s Centre and Age UK Calderdale & Kirklees.
We spoke to Christine Rhodes, Service Manager for Community Connections, about how people have been making connections and helping each other during lockdown.
“In the last few weeks we have seen our volunteer numbers grow to 90, and we have made 56 matches to those who need befriending phone calls. Our volunteers spend between 2 to 4 hours a week on calls with vulnerable or isolated people. We try and match people with similar interests and in the same local areas, with the hope they will carry on befriending afterwards, hopefully face to face.
“Of the 90 volunteers we have at the moment, around 35 have been forwarded from Kirklees Council’s call for volunteers and from staff that have been furloughed from elsewhere. The other volunteers have come in from all areas and walks of life.
“Referrals for the service come in from the Covid-19 Community Response team, from the community anchor organisations network and also now from the mutual aid groups who are doing brilliant work all over Kirklees.”
The volunteers not only phone people to have a friendly chat, but also receive training from the Befriending Partnership to help identify if someone needs other kinds of support. You can read Mark’s story on the Volunteering Kirklees blog to find out more about the experience for volunteers.
Christine told us that, until recently, one person was getting their shopping delivered. The volunteer identified that this had stopped and was able to feedback this information via a new app the Befriending Service are using. This resulted in a referral being made, making sure that the person received the essential supplies they needed.
The service continues to grow and more people are being welcomed to volunteer. We know there are many compassionate people in Kirklees who are keen to offer friendly phone calls to others. We’ve asked the people who have volunteered to offer this kind of support via our Covid-19 Community Response whether we can share their details with the Befriending Partnership.
We’re delighted to say that this has already resulted in a surge of new volunteers. Training is provided for all volunteers and enhanced ID checks are carried out routinely to make sure we are keeping vulnerable people safe.
“The Befriending Service is very important and is still growing. We know this is true of other support services too. We’re very supportive of the Mutual Aid Group network and the amazing work they’re doing too. It’s all about making sure vulnerable people don’t fall through the gaps and we’re doing all we can.
“I hope the volunteers signed up to the Befriending Service now, will continue to volunteer when we come out of the other side. And I hope those volunteering elsewhere in their communities continue as well.”
If you are interested in being a Telephone Befriender with full training and support please email: enquiries@ageukck.org.uk or call the team on 01422 252 040 for more information.
If you, or someone you know, would like telephone befriending support please let us know via our Covid-19 Community Response online form, or call our Freephone helpline: 0800 4561114.
Find out more about the Befriending Partnership
There are five organisations involved in the wider Befriending Partnership in Kirklees. During the Covid-19 Community Response, the specific telephone befriending service has been set up by the Yorkshire Children’s Centre and Age UK Calderdale & Kirklees. They are also working closely with the Royal Voluntary Service and some of the volunteers have been matched with people on their waiting lists too.
Platform 1 are a local men’s health and addiction charity working with men who have lived in isolation due to their illness. During the coronavirus lockdown they are playing their part by reaching out to even more isolated and vulnerable people, including women and the elderly.
Bike hub
Through their bike repair scheme, Platform 1 have been loaning bikes to NHS staff and other key workers who normally rely on public transport, so they can get to work.
Such has been the demand of their bicycle offer they are now struggling to provide any more bikes to key workers who need them.
Platform 1 urgently require donations of bikes, so they can continue to provide this service.
Crisis support
Other services that Platform 1 have been offering as part of their Covid-19 response include a freephone number 0800 066 2828 for anyone in crisis who needs a chat.
It’s understandable that we may feel anxious and stressed, especially now. Anxiety has many different symptoms and may affect how you behave both physically and mentally. Platform 1 are determined to continue to support people in different ways at this difficult time. They offer a free, non-judgemental, confidential service where you can talk one to one.
How you can help
There are a number of ways you can support Platform 1 to carry on their work in our communities.
Counsellors wanted – If you’re a level 3 trained counsellor, they could really use your help to support vulnerable people over the phone.
Make a donation – If you have a bike to donate, or can make a financial donation to help them carry on making bikes available to key workers, this would be gratefully welcomed.
Be a volunteer – If you think you can contribute by volunteering, they would love to hear from you.
Platform 1 can be contacted on the telephone 01484 421 143 or by email office@platform-1.co.uk
Find out more
You can find out more about Platform 1 by visiting their website or social media:
Through their bike repair scheme, Platform 1 have been loaning bikes to NHS staff and other key workers who normally rely on public transport, so they can get to work.